Last updated: 03 Oct 2026
1. Free plan
The Free plan has no charge and nothing to refund.
2. Paid plans
Paid plans are billed monthly or yearly in advance through Razorpay. Because credits are made available for use immediately on activation, payments are generally non-refundable once a billing period has started, except as described below or as required by applicable law.
3. When a refund applies
- You were charged due to a verified technical error on our side (for example, a duplicate charge or a failed activation that never granted access).
- A payment was captured but the corresponding plan or credits were never applied to your account.
In these cases, contact contact@zovastore.in with your payment reference within 7 days of the charge. Approved refunds are issued to the original payment method through Razorpay and may take 5–10 business days to appear, depending on your bank or card network.
4. Cancellations and downgrades
You can cancel a subscription at any time from Billing. Cancellation stops future renewal; access continues until the end of the current paid period, after which the account moves to the Free plan. Unused credits from a canceled period are not refunded or carried over unless required by law.
5. Contact
Billing questions: contact@zovastore.in.